How to reach IPVanish customer support

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website builders and web hosting when DHTML and frames were in vogue and started narrating about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium.

IPVanish Reviews

I was unable to log in and contacted technical support who helped sort it out. As a suggestion, why cant IP Vanish send a blanket email to all users to advise that a change like ‘full email address is needed for the app’.
This should be easy and save them getting heaps of tech support queries. Happy with IP Vanish but will shop around before next renewal as price is quite high for Australian users.

Date of experience : September 14, 2023

Our 2022 Transparency Report has landed

4 days ago

Have been a long time customer of IP…

Have been a long time customer of IP Vanish. Trust them completely. Excellent and affordable.

Date of experience : September 16, 2023

Sep 12, 2023

I am about to come to an end with my…

I am about to come to an end with my 3rd year of having IPVanish as my VPN. I contacted support and was given a lower price to stay with them for another year. The service is great and have had no problems except my IPVanish modem stopped working. So now I just use the app and all is well.

Date of experience : August 23, 2023

Sep 11, 2023

Family of users for several years

I have been using IPVanish for several years now without any hiccups. One issue was resolved within one day. I will continue to use this app and would recommend to others. My kids also use this app

Date of experience : September 10, 2023

An hour ago

It was very easy to install and use and…

It was very easy to install and use and so far it works as advertised,

Date of experience : September 20, 2023

20 hours ago

Good VPN with good customer service

So far so good easy to get connected and they have good help if you need it

Date of experience : September 20, 2023

Sep 3, 2023

Virtually Private Network

IPVanish have been using IPVanish the last 3years primarily on Linux, put occasionally on PC and Android. The fact it is available cross platform is essential and it has an extensive spread of VPN servers.

Upgrading from Ubuntu 20.10 broke my VPN connections and surfing the net was useless. However after contact customer support I had a FIX within a week which explicity told me the issue and the workaround.

The mark of a really good organisation is the level of support after they have your money and IPVanish were prompt, professional and knowledgeable; highly recommended.

Date of experience : September 03, 2023

7 days ago

have been with IPVanish for several…

have been with IPVanish for several years I am Very Satisfied I`ve have had to uninstall it several times to do things on my pc it always reinstalls very easy

Date of experience : September 12, 2023

Sep 2, 2023

I have had IPVanish for 3 years

I have had IPVanish for 3 years now and love the service. I have had a couple minor problems over the years, and each was solved with the online chat service. Wireguard is the fastest VPN protocol to use. Thank you for that! I have had no problem negotiating a better renewal price yearly. I do wish the loyal customers would get a better rate. There are many VPN services out there for cheaper prices, but I’ll stay with IPVanish because it works. First time, every time! Thank you for a great product!

Date of experience : September 02, 2023

4 days ago

Make sure you cancel your subscription.

I signed up to this service thinking that it was a good deal, however after the second year I decided that I did not want to renew as i was not using it.
I recieved an email from paypel saying the it had auto renewed, so messaged them immediately, however they informed me that once it had renews they would not refund my money. This feels really underhand and not the way legitimate company’s operate. I feel scammed!

Date of experience : September 18, 2023

Reply from IPVanish

Hello Ben, please consider reaching out to us at [email protected], we can help resolve this for you. We look forward to hearing from you.

3 hours ago

As it says on the tin

Simple, effective and good value

Date of experience : September 20, 2023

Sep 7, 2023

Experienced a problem and requested…

Experienced a problem and requested help. The help response was immediate, I followed the advice and within a minute the problem was resolved. A first class service from a first class company.

Date of experience : September 02, 2023

4 days ago

Spend your money with a different service

This is by far one of the worse customer service experiences I have ever had. First the service stopped letting me sign in, so I stopped using it. I was unable to sign into my account and cancel prior to the renewal date (I reset my password so many times I got an error telling me I did it to many times and to try again later) so they charged my card $95 dollars. After contacting and wasting over an hour the problem WAS NOT FIXED. They even reset the password and I copy and pasted and still couldn’t get in. Their answer was just reboot the computer and try again later. The customer service reps I dealt with made me feel like I was a liar and stupid( Myco and Irish). If you are thinking of using this VPN service, DON’T. I will be contacting my bank over the fraudulent charge and then filing a complaint with the BBB. STAY AWAY.

Date of experience : September 18, 2023

Reply from IPVanish

Hello, we are very sorry to hear about your experience. Please consider reaching out to us at [email protected] from your account email so we can further review your case and help resolve this for you ASAP. We look forward to hearing from you.

Updated Sep 12, 2023

Watch what they charge on renewal

Had I not gotten charged a charge I didn’t get agree to and had to get in touch with customer service but when I spoke with Albert he absolutely made it right. I hate that when it comes to renewal time return customers like myself has to call, waste, beg for a better rate, it’s just not right. Others want my business, why don’t I give it to them?

Date of experience : August 22, 2023

Updated Sep 2, 2023

Renewal Process

I have had IP Vanish for three years now and have not had any problems that couldn’t be solved with an email or phone call. I still operate a laptop using Windows 7. They provided me a VPN version to accommodate my Operating System (OS) even though they are using upgraded versions for current Operating Systems. They always modify my annual cost to a lower amount. But I do have to contact Customer Service around renewal time to negotiate a change in price. If anything, I would like to suggest to your business, for the subscribers that have a long standing order with your services, when a person is coming up for annual renewal, IP Vanish should reward and advertise exclusively to those customers, beforehand, a reduced renewal rate to inspire repeat/recurring service. Instead of having the customer contact and haggle a reduced rate. There are so many VPN services always advertising great deals to steal business away from you. Customers like to have attention. It makes us feel wanted, even though we already know this. Validation if you will. When a customer is handed a reduced renewal service plan prior expiration, it makes the process and decision easy. Easy is good. Reward loyalty and excite your customers. Thank you. Dale

Date of experience : August 31, 2023

Aug 23, 2023

Auto renew was high

Auto renew was high. I called Ipvanish and they gave me special deal for being a loyal customer. They refunded back to my account and also sent email very professional.

Date of experience : August 23, 2023

Sep 13, 2023

Wayspeed

Yes, it was easy to install not a problem very satisfied. Thank you

Date of experience : August 27, 2023

Jul 12, 2023

IPVanish provides really easy to use download, dashboard settings are easy to navigate.

IPVanish provides really easy to use software that downloads across different mobile devices. Also their customer service support is AWESOME! Questions get answered and any system glitches are resolved during 1 point of contact. Their pricing is also reasonable and you truly get more bang for your buck! First time user of VPN and very satisfied.

Date of experience : July 12, 2023

5 days ago

It works……BUT…….

The service works… but you need to waste half of your day to try and get anything changed on your account because you don’t get to control anything even though you pay for it.

Date of experience : September 16, 2023

Reply from IPVanish

Hello Rob, we’re sorry to hear about your experience. We’d like to know more. Please drop us an email to [email protected] from your account email at your convenience. We look forward to hearing from you.

How to reach IPVanish customer support

With 1,000+ servers in more than 60 countries around the globe and advanced technologies such as LAN blocking (blocking all other devices from communicating with yours when sharing a LAN network) and OpenVPN scramble (countering firewalls that block OpenVPN connections), it’s obvious why IPVanish is considered one of the better Virtual Private Network (VPN) services out there. Its wide range of intuitive apps, competitive pricing, and strict zero-logs policy only add to one comprehensive service.

Let’s say you have some questions for the IPVanish team, whether you have an issue to discuss or a general query. No stress, their customer service is available to help you round-the-clock. This step-by-step guide will help you reach them in a jiffy.

• Check out our list of the best VPN services

Option #1 – Live Help

1. Go to the website

Open your favourite browser and navigate to IPVanish’s site

2. Open the help window

In the lower right corner of the website, you’ll notice a little green box with a little chat icon and the word Help next to it. This box is visible on every page on the IPVanish website. Clicking the box will open a pop-up help window where you can type in your query. After you type in the question, you will automatically receive links for suggested answers.

3. Switch to live chat

If you didn’t find what you were looking for, press the green Live chat button in the lower right corner of the help popup window.

4. Introduce yourself and ask your question

You will see a form asking you to introduce yourself or to sign in with your Facebook or Google+ account. Below it, you can choose which department your query refers to (billing support, sales, or technical support). Next, type in your query and press the Start Chatting button. You will get a response from a member of the IPVanish team in no time.

Option # 2 – Support Center

1. Go to the website

Navigate to IPVanish website in your web browser.

2. Go to the Support Center

To reach the Support Center, click Help in the upper right part of the website.

3. Choose your option

The Support Center has a number of options you can choose from. You can type in your question in the empty field that says How can we help you?, you can choose to email the customer support team by clicking the Email Support button, you can check whether your inquiry is among the Frequently Asked Questions, or you can browse through Support Categories and try to find your answer there.

4. That’s it!

We hope you manage to get all the answers you seek from the IPVanish customer support team.

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Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website builders and web hosting when DHTML and frames were in vogue and started narrating about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium.

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