Unlocator Reviews

Reply from Unlocator

What is Unlocator & Is It Safe For Streaming Content?

Editor Rating:

User Ratings: (12)

What is Unlocator? Is it a VPN? A Smart DNS service? Does it provide online anonymity, or is it only good for streaming Netflix? All these are fair questions because not many people know about Unlocator and what it does. It doesn’t have as much marketing publicity as services like NordVPN or ExpressVPN, and yet it’s classified in the same category and tends to receive positive reviews.

In a nutshell, Unlocator is the software you need if you like to stream content without any restrictions. Today, people want to access entertainment on the go. They want to watch series and movies on their laptops, tablets and mobile phones.

Unfortunately, most VPNs are hardly perfect on this score. You may be able to stream content from Netflix, for example, but it will depend on where you are located, what server you are connected through and a few other factors. No VPN has a 100% success rate when it comes to connecting users to streaming services.

That is where Unlocator comes in. It is the best way to stream content without geo-restrictions, and to avoid other issues that you may experience when using a regular VPN service. You can watch content on almost any device and from any location on the globe.

Table of Contents

1. What is Unlocator?

This review will look at everything to do with Unlocator DNS and VPN service.

Unlocator is a Smart DNS streaming service. It allows users to access more than 190 geo-locked streaming channels.

Unlocator is also described as a VPN service. It indeed offers some level of privacy online, but compared to the giants like Nord VPN, Express VPN and others, it just doesn’t make the cut.

The main strength of this service is unblocking content. With it, users can quickly access content on Netflix, Hulu, Amazon Video, Apple TV and many more. It allows you to stream and also download movies and series.

If you are looking for a robust security tool, Unlocator is not the answer. However, it is an excellent service for anyone whose primary interest is affordable online entertainment.

2. How Does Unlocator Unblock Content?

In countries like Russia, Cuba, Saudi Arabia and China, governments take active steps to restrict content; you can only watch what those in charge think is acceptable. When you get within the borders of such countries, you are immediately restricted in terms of what you can access through your laptop, tablet or mobile phone.

How is a government able to stop you from finding what you are searching for online?

They track DNS servers. Whenever you enter a query, it is transmitted to a DNS server, which passes your question to other servers, which get the answer and bring it back on your screen. ISPs control servers and there are millions of them across the world.

In countries where there are content limitations, governments keep track of servers. They define exactly what content can be passed between them. If you search for content that is marked as restricted, the search isn’t completed, and you aren’t able to get what you are looking for. Worse yet, your searches can be used to track your location.

Unlocator overcomes this by changing server identity. Instead of directing your search query through a server in a prohibited region, it directs it to one in a region where the content you are looking for isn’t prohibited.

Your computer is “duped” into believing you aren’t where you actually are. Anyone whose watching your online activity will not be able to see what you are searching, or what servers you are directed to. This way, you can access blocked content securely, and without fear of being tracked.

3. Unlocator Speed

So long as you aren’t trying to use Unlocator as a VPN you will be happy with the speeds. We tested it in several locations and we got stable speeds throughout, except for a couple of times when the connection timed out.

This is to be expected though as you need to remember that your connection to any server will depend on several factors: where you are, how far the closest server is, the kind of device you are using and so on.

Unlocator Speeds

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Unlocator’s speed is commendable; it is not as high as some of the best VPNs, but it is pretty good, and there are very few timeouts.

However, if you use Unlocator and a VPN at the same time, the speed drops. If you use it without a VPN you will be able to stream and download content faster.

The other thing we noted is that with Unlocator, sometimes streaming speeds actually goes up.

4. Logging Policy

When you register for a free trial or pay for a subscription the company collects some details: name, email, address, IP address, credit card information, and cookie information. According to their website, this data is deleted after 24 hours. It is used internally within the company to improve the service and also helps track and contain malicious activity.

The company doesn’t keep usage logs.


5. IP & DNS Leaks

Unlocator is safe to use and it doesn’t leak information. We conducted a number of tests, including a virus test, and we found everything to our satisfaction.

As for security, the company isn’t very forthcoming about what measures are in place, and we had to dig around quite a bit (this is a common theme with Unlocator; it works very well for its intended purpose, but it doesn’t go into detail about how it does things).

Unlocator Smart DNS and VPN service supports OpenVPN, IKEv2, L2TP/IPsec, and IKEv1/IPsec. The protocols are device-specific: OpenVPN and IKEv2 for Windows, OpenVPN for OS X, IKEv2 and IKEv1/IPsec for iOS, and Open VPN for Android and Amazon Fire devices. Platforms that have PPTP can also use it with ease.

The service uses 256 bank-grade encryption with AES-256 cipher.

All this may sound very complicated, but all it means is that if you are using an unsecured network such as public Wi-Fi, or unsecured home Wi-Fi you are safe; no prying eyes will see what you are streaming, or even whether you are streaming.

The service has a kill switch to prevent data leaks in case you are compromised.

6. Is Unlocator a VPN Service?

This isn’t an easy question to answer; in fact, the answer is both yes and no. Ideally, Unlocator provides some degree of VPN protection, but very little. If you are looking for an anonymous browsing service, this is not the answer. As a VPN service, it’s very slow, it keeps logs and it falls within 9-eyes jurisdiction.

If you are after a Smart DNS service Unlocator is the best. However, for a VPN we recommend you look at services like Express VPN, IP Vanish, Nord VPN, VyprVPN, HideMyAss and others.

You can read our post on the best VPNs for an in-depth look into how to be anonymous online.

7. What Devices for Unlocator?

When you stream content you want to be able to watch it on any device; TV, phone, tablet, laptop or desktop. Unlocator is compatible with a wide variety of devices.


It supports 58 devices and platforms. You can use it on media players (Amazon Fire TV, Apple TV, Boxee, Nexus Player and more), gaming consoles (Playstations 3, 4, PS Vita, Wii, Xbox 360 and more), smart TVs (LG, Panasonic, Phillips, Samsung and more) and phones and tablets (all android and all iOS, Windows Phone 8).

8. Number of Locations

This service has very few servers – just 40 in 37 countries. It’s no wonder it doesn’t do very well as a VPN service. You can choose any specific server you want and you can also bookmark it for easier access in the future.

Unlocator is based in Copenhagen, Denmark. It was established in 2013 as a Smart DNS service and only recently added a VPN component.

Denmark falls with the 9-eyes jurisdiction, which is another reason why this service doesn’t work well as a VPN. However, for streaming, the location doesn’t really matter so much as servers are masked, so there is nothing that authorities can use against you.

9. Unlocator Channels

We’ve already mentioned that Unlocator can be used to unblock more than 100 channels, but you may be wondering what exactly you are getting. One question that’s commonly asked is “does Unlocator work with Netflix?” The answer is yes; you can use Unlocator to unblock Netflix US.

That’s not all. Here’s a glimpse of other channels that you can access using this software: AMC, Apple TV, BBC America, BBC iPlayer, Amazon Instant Video UK and Germany, Prime Video, Discovery Channel, Disney, DSTV, ePix, ESPN, E! Entertainment, Fox, Food Network, Fox Sports, Hulu, itv, HBO, MTV, NBC, Showtime – the list is endless.


10. Setup & Ease of Use

One of the things we liked best about Unlocator is how easy it is to set up and use. The website gives an extensive guide on how to set-up different types of devices, and if you follow the guide you should be up and running in no time.


Your IP is added automatically to your account when you sign-up, even for a free trial. On registration, you are guided through how to change a few network settings and then you are good to start streaming.

If you are stuck there is a comprehensive tutorial as well as a support platform to help answer any questions you may have.

11. Unlocator Customer Service

Unlocator has a Live Chat and there is an extensive knowledge base on the website which has a list of popular articles and set-up guides.

We tried out the Live Chat and were greeted initially by a bot. However, within a few minutes we were handed over to a proper support person and they were able to answer our questions quickly, with in-depth information.


You can also contact the support team via email.

12. How Much is Unlocator?

Unlocator has a free trial that doesn’t require any payment from you; just register and use the service for the first 7 days free-of-charge. Because you don’t need a credit card for the free trial there is nothing to cancel afterward.

In our opinion, Unlocator is well priced for the value it offers. You can choose Unlocator Smart DNS, in which case you will only access the streaming services. It has 4 packages:

  • $4.95/month for a monthly subscription
  • $4.58/month for a 6-month subscription
  • $4.16/month for a 12-month subscription
  • $3.29/month for a 2-year subscription

You can pay more if you would like Unlocator Smart DNS + VPN:

  • $9.99/month for a monthly subscription
  • $8.17/month for a 6-month subscription
  • $6.58/month for a 12-month subscription
  • $4.96/month for a -year subscription


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It’s true that compared to mainstream VPN services, these services may seem a bit expensive but think about all the content you can access and how easy streaming is. Getting that much content any other way would cost you much more, and access would likely involve many hurdles.

How is Unlocator VPN?

According to the Unlocator website, the service offers a “powerful VPN” that can “add privacy and security to your online experience”. While most people who buy this service are looking for streaming software, there are some who want a proper VPN, or a combination of both.

We have already mentioned that Unlocator as a VPN isn’t very good. That said, there are several things that it does well:

  • Relatively fast and stable
  • Provides some degree of online anonymity
  • Doesn’t have IP or DNS leaks
  • Has a pretty strong security protocol
  • Comes with a kill switch

However, these features are not enough to compare it to top VPN services such as Express VPN, Nord VPN, Hotspot Shield and others.

The main problem with relying on Unlocator VPN for online security is that the company has very few servers, which means connections will be slow. The VPN and Smart DNS service is in Denmark, which is in the 9-Eyes jurisdiction, and the fact that it does log some data makes it high risk for use as a VPN.


Unlocator fills a niche that’s definitely lacking. Not everyone wants a VPN that provides Fort-Knox level security. For many people, a moderate level of online protection is all they need, but at the same time, they want to be able to stream TV series and movies on demand.

With this software, you are able to get both these things. True, it isn’t as secure as the best VPNs, but if you don’t need that much security then there’s nothing to worry about.

The fact that the software is easy to install and use, and is reliable is a big plus.

User Reviews

Jonathan Thackray loves it:

“Unstoppable. Speed doesn’t change, works on all devices except XBOX and has a small yet effective VPN to stop DNS Hijackers when needed. Never slows you down unless using VPN in cafes and public places for protection. A Smart DNS is the way to go if you need access to everything.”

James says it’s the best DNS he has ever used:

“I love the VPN Unlocator….we use it for MLB blackout. Awesome and easy to install …just follow the Unlocator instructions and most importantly, I believe you can only use this on a laptop computer and not your IPAD KC.”

Mark McDermott’s family is happy that he bought Unlocator:

“Unlocator works great on all my devices. I’ve installed it on my router and now the whole family watches whatever whenever they want.”

Unlocator Reviews

Suddenly, the unlocator service stopped working. I use unlocator with MLB but now MLB will not open on my smart TV or my PC with unlocator running. And unlocator is unable to solve this problem, even though I am using it in precisely the way that they advertise. They have advised me that they have given up. What a shame. They provided the service for several years but now, apparently, they are unable to do so. I had to cancel the service.

Date of experience : August 31, 2023

Reply from Unlocator

Hi Terry, We are very sorry to hear that you have had a bad experience with our service! Please consider contacting us at [email protected] so we can further investigate the issue, and we assure you that we will do our best to solve it.

Read 3 more reviews about Unlocator

Our 2022 Transparency Report has landed

Sep 7, 2023

Subscription Refunded

I subscribed to a different plan my mistake and I had to cancel my subscription and get a refund. They were quick to respond to my request for plan cancellation and refund.

Date of experience : September 07, 2023

Reply from Unlocator

Thank you for your good review! If you need any assistance with our service, feel free to contact us at [email protected]

Aug 23, 2023

Dstv Streaming from Europe issues fixed

In July I reported an issue of not being able to watch DStv Africa from Europe and they told me they would investigate. I actually thought they had forgotten about the issue only to receive an email today that it has been fixed I tried again and it works. Currently watching BBNaija Allstars

Date of experience : August 23, 2023

Reply from Unlocator

Hi there,
Thank you for your good reply! If you face any issues with our service, please don’t hesitate to contact us at [email protected] .

Aug 23, 2023

Works great for MLB.tv

Been using Unlocator for many years primarily to access MLB.tv to watch in-market games. Blackouts are the worst. Generally works flawlessly, but sometimes it gets out of whack and I need to work with customer service to resolve the issue. They are always very responsive and attentive to their customers.

Date of experience : August 23, 2023

Reply from Unlocator

Hi there,
Thank you for your good reply! If you face any issues with our service, please don’t hesitate to contact us at [email protected] .

Aug 26, 2023

Have used this solution to watch…MLB.TV

Have used this solution to watch blacked-out MLB.TV games for three years. There was an issue, tonight and they provided a solution within 3 minutes via E-mail. Would recommend this solution to definitely save $$ and cut the cable cord!

Date of experience : August 25, 2023

Reply from Unlocator

Thank you for your good review! If you need any assistance with our service, feel free to contact us at [email protected]

Aug 26, 2023

Unlocator and MLB–works great

I’ve been using Unlocator for years to get blacked out games on MLB.TV. Their customer service is excellent–they always address the issue (few issues, but occasionally) and fix them. Recommend them highly.

Date of experience : August 25, 2023

Reply from Unlocator

Thank you for your good review! If you need any assistance with our service, feel free to contact us at [email protected]

Read 1 more review about Unlocator
Aug 27, 2023

Unlocator is a home run!

I’ve been using Unlocator DNS for a few years to access blacked out MLB games. I recently had an issue but they resolved it very quickly. Thanks!

Date of experience : August 25, 2023

Reply from Unlocator

Thank you for your good review! If you need any assistance with our service, feel free to contact us at [email protected]

Sep 15, 2023

I had a quick reply and my issue were…

I had a quick reply and my issue were resolved

Date of experience : September 14, 2023

Reply from Unlocator

Hi there,
Thank you for your good review! If you need any assistance in the future, please don’t hesitate to contact us again at [email protected]

Updated Aug 21, 2023

Asking a question

Update: Unlocator apparently now have a new payment provider that can’t seem to access my payment, so sadly I will have to stop using Unlocator – It’s a sad situation and hopefully they don’t lose too many customers because of this issue 🙁

I don’t have need to contact customer support often but, when I do (as was the case today) I emailed them and they responded extremely fast. I think the level of Customer Service is excellent. 10/10 ��

Date of experience : August 15, 2023

Reply from Unlocator

Hi there,
Thank you for your good review, we appreciate it alot!
If you need to contact us again in the future, please don’t hesitate to do so!

Aug 25, 2023

One happy 5 year subscriber.

I’ve been with the Unlocator VPN for 5 years now and have been very pleased. It allows me to stream sports events without being “blacked out.” And the few times I needed help/tech support, their responses were very quick.

Date of experience : August 24, 2023

Reply from Unlocator

Thank you for your good review! If you need any assistance with our service, feel free to contact us at [email protected]

Aug 26, 2023

Great service!

I have been using Unlocator for several years; it works very well the vast majority of the time, and whenever there is a problem the support staff addresses the problem promptly. I have recommended Unlocator to many of my friends.

Date of experience : August 24, 2023

Reply from Unlocator

Thank you for your good review! If you need any assistance with our service, feel free to contact us at [email protected]

Aug 27, 2022

I have used their service for several…

I have used their service for several years always to my satisfaction. Any issue that arises is dealt with promptly and efficiently. Their smart DNS performs flawlessly regardless of whether I am in North or South America.
Equally important is initial setup , the instructions being
concise , clear and very easy to follow. In brief, great service which I would highly recommend.

Date of experience : August 27, 2022

Reply from Unlocator

Hello there, I am more than glad to hear that. Hopefully, we will get better and better as time passes. Stay safe and enjoy!!

Feb 6, 2023

Awesome support

I switched over to unlock torrent due to high ratings from a friend of mine. He told me that customer support was fast and very knowledgeable. I found out for this to be true, as I needed customer support because I’m not tech savy, and Anna was awesome with helping me. The VPN works as advertised, and the price is great as well. You won’t be disappointed if you switch to unlocator.

Date of experience : February 02, 2023

Reply from Unlocator

Thank you for your amazing review! Don’t hesitate to contact us if you need any assistance.

12 reviews
Mar 10, 2023

Genuine honest company providing a great service

I have had an account with unlocator for the last 2 years . It has been a great service that always just works in the background .
If you do decide to cancel the service it’s easy to achieve , there are no gimmicks just an honest company supplying a great service .
I have nothing but good things to say about this company

Date of experience : March 10, 2023

Reply from Unlocator

Hello, thank you for the good feedback! Let us know whenever you need any assistance.

Aug 18, 2022

Had been using it for a year with no…

Had been using it for a year with no problem. Suddenly I could not access a certain country in Europe. Another VPN gave the same result, blocked.
Contacted customer support and they fixed something. Today I’m watching with perfect connection. Thank you for fixing it and also timely support.

Date of experience : August 18, 2022

Reply from Unlocator

Hello there, Thank you for leaving this amazing review. Please feel free to contact us regarding any concerns!

Mar 28, 2023

Succeeds where many VPNs fail

I needed a solution to access streaming content at a site that is notoriously difficult to unblock. Tried many VPNs which failed. Unlocator Smart DNS worked initially, then stopped working for months with a couple of support requests inbetween. Recently it worked again, then stopped working a few days later. I raised another support request but started to have doubts whether a proper solution could be found. Set aside Unlocator and found a VPN solution from another provider. Today I tried Unlocator Smart DNS again and was pleasantly surprised to find it working. Here is a company that did not give up even when I did. I now have two working solutions for accessing the content that I require and will not hesitate to renew the one that continues to work for me. I hope Unlocator will be the one that accompanies me to the finishing line and be a lifelong companion for my streaming needs.

Date of experience : March 29, 2023

Reply from Unlocator

Thank you for your review! Don’t hesitate to contact us if you need any assistance.