How to know if nordvpn is working

Step 2: Change the connection protocol if the connectivity problem persists.

NordVPN Won’t Connect – How to Fix?

You may experience connectivity issues while using NordVPN. These issues may stem from the VPN app, your system, the network, or other configurations.

This guide will help you solve common and complex problems most users encounter with NordVPN.

In this guide, you will learn to troubleshoot:

  • Common NordVPN connectivity issues.
  • Platform-specific connectivity issues on Windows, Mac OS, Linux, Android, and iOS.
  • No internet when connected to NordVPN.

Pro Tip: If you are having too many issues with NordVPN, you should make the switch to ExpressVPN. ExpressVPN is the #1 rated VPN in 2022.

Use the “In This Guide” section on the right to jump to a fix for the issue you’re experiencing.

I have updated this article with new NordVPN error fixes and solutions. The guide should now (in 2023) contain all of the latest NordVPN errors and troubleshooting tips, especially those related to NordVPN not connecting.

Check out the section with the concrete tips and steps by clicking here to go there directly.

NordVPN Won

Chapters

  1. Troubleshoot Common NordVPN Connectivity Issues
  2. Platform-Specific Connectivity Issues
  3. Troubleshoot No Internet Access Once Connected to a VPN Server
  4. Wrap up

Troubleshoot Common NordVPN Connectivity Issues

Check your internet connection

Ensure you have a working internet connection before connecting to NordVPN. Test your internet connection by opening your favorite websites.

If they are working, you can connect to your VPN. If you have no internet, check whether your other devices can connect to the internet. If not, proceed as follows:

  1. Restart your router.
  2. Reconnect to your Wi-Fi network or the Ethernet cable if you are not using Wi-Fi.
  3. Contact your ISP regarding your internet connectivity.

Check your NordVPN account status and credentials

Verify if you are entering the proper credentials and have an active VPN subscription. You can check your account status on the Nord Account page.

You can also check your credentials on the account dashboard. Note, router VPN credentials are different from the VPN app credentials.

Check out the following fixes if you have an active account and the proper credentials but cannot connect.

Connect to different VPN servers

If a server is congested, it may reject new connections. Reconnecting to a different server may solve the problem. To check for server congestion on the NordVPN app:

  1. Go to the server countries section.
  2. Hover your mouse on your preferred country and click on the three dots.
  3. On the server section, click the drop-down arrow; you will see server congestion in percentages.

NordVPN automatically connects to the fastest server. However, this might not always be the case.

Important: This solution usually solves 90% or more of the known NordVPN connection issues. Sometimes you need to keep trying different servers until you find one that works.

Check if the correct TCP and UDP ports are open

NordVPN opens the 443 TCP and 1194 UDP ports for connectivity. It does this automatically with little intervention. However, some services and your firewall may deny NordVPN access to these ports.

During installation, allow NordVPN to pass through the firewall. You’ll learn more about this under the troubleshooting platform-specific connectivity issues section.

Antivirus issues

Antivirus suites may block NordVPN connections. These suites may recognize tunneling activities as potential malware services.

Some antivirus suites also have a firewall that might block your VPN connection. Add NordVPN to the exception list to avoid connectivity issues.

VPN software bugs

A bug in the VPN software may cause connectivity issues. Software bugs are hard to resolve as they are hard to detect. You can solve software issues by reinstalling NordVPN, using the most up-to-date version, and updating your system.

You can also try to optimize your system, clearing the cache and deleting temporary files.

Platform-Specific Connectivity Issues

Windows

NordVPN connectivity issues on Windows can be due to some problems. Here is a systematic rundown on how to troubleshoot them.

Step 1: Set up the NordVPN app correctly. Adjust connection configurations such as:

Step 2: Reset the NordVPN application using the following method:

  • Launch the VPN app and click on Settings.
  • Go to Advanced.
  • Click Run Diagnostics Tool.
  • In the new window that opens, select Reset app.

Step 3: Ensure TAP adapters are functioning correctly. This will solve the ‘TAP driver error’ and the ‘FATAL: Blocking DNS failed’ error. Proceed as follows:

  • Uninstall and reinstall the NordVPN TAP drivers:
  1. Open the Control Panel.
  2. Under Programs, click Uninstall a Program.
  3. Find the NordVPN Network Tap and uninstall it.
  4. Download and install the TAP drivers and try connecting again.

Step 4: Configure the TAP driver as follows if the TAP issue persists:

  1. Open the Control Panel and click Network and Internet.
  2. Click on Network and Sharing Center.
  3. Go to Change Adapter Settings.
  4. Right-click TAP-NordVPN Windows Adapter and select Properties.
  5. Go to Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  6. Click on the Advanced tab, uncheck Automatic, and set Interface metric to 1.

Step 5: If you still have connectivity issues, configure your firewall, network settings, and even check for System Updates.

  • Firewall and antivirus configurations: Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-service.exe. Also, add these exceptions to your antivirus. For advanced firewalls, you can also add inbound and outbound rules for the three programs.
  • Configure NordVPN smart DNS.
    1. Open the Control Panel and click Network and Internet.
    2. Click on Network and Sharing Center.
    3. Go to Change Adapter Settings.
    4. Right-click TAP-NordVPN Windows Adapter and select Properties.
    5. Go to Internet Protocol Version 4 (TCP/IPv4) and click Properties.
    6. Select Use the following DNS addresses and add Nord DNS addresses 103.86.96.100 and 103.86.99.100.
  • Reset your network stack. You can do this via the NordVPN app or through the command prompt.
  • On the NordVPN app:
    1. Launch the VPN app and click on Settings.
    2. Go to Advanced.
    3. Click Run Diagnostics Tool.
    4. In the new window that opens, select Network Flush.
  • On the command prompt.
    1. Click on the taskbar search box, and type the command prompt. Under the command prompt app, click Run as administrator and confirm.
    2. At the command prompt, enter the following commands.
      • Type ipconfig /release and press Enter.
      • Type ipconfig /flushdns and press Enter.
      • Type ipconfig /renew and press Enter. (wait for a moment)
      • Type netsh int ip reset and press Enter.
      • Type netsh winsock reset and press Enter.
      • Type netsh interface ipv4 reset and press Enter.
      • Type netsh interface ipv6 reset and press Enter.
      • Type netsh winsock reset catalog and press Enter.
      • Type netsh int ipv4 reset reset.log and press Enter.
      • Type netsh int ipv6 reset reset.log and press Enter.

      macOS

      NordVPN connectivity issues on Macs are primarily due to app configurations. Here is how to troubleshoot them:

      Step 1: Reset the NordVPN app through the terminal. Proceed as follows:

      1. Shut down the NordVPN app if it has been running. Right-click NordVPN in the Dock and select Quit.
      2. To open the Terminal, Press the Command button + space bar and then type ‘terminal’ in the search field. Click on the Terminal app icon that appears.
      3. In the Terminal, enter these commands:
        defaults delete com.nordvpn.osx-apple (if you installed Nord from the App Store)
        defaults delete com.nordvpn.osx (if you installed Nord from the official website)
      4. Launch the NordVPN app.

      Step 2: Change the connection protocol if the connectivity problem persists.

      1. Launch the VPN app and click on Settings.
      2. Select General tab.
      3. On the VPN Protocol, select either UDP or the TCP protocol.

      Check out our best VPN for Mac guide if you would like to find out more about Mac VPNs.

      Linux

      You can solve NordVPN connectivity issues on Linux by updating the system and the app or doing a manual install.

      Step 1: Update the NordVPN app through the terminal. Proceed as follows:

      1. Open the terminal.
      2. Type the following commands to update the app. These commands will also update apps that have newer versions.
        sudo apt-get update
        sudo apt-get upgrade
      3. Open NordVPN after the update.

      Step 2: Uninstall the app and resort to a manual connection.

      • Use the following command to uninstall NordVPN. You might be required to enter your system password.
        sudo apt-get – -purge autoremove nordvpn*

      Step 3: Use a manual connection through the terminal.

      Before switching to a manual connection, first, you need to disable IPv6. This addressing scheme can cause conflicts with the VPN connection. How to disable IPv6 is different on most Linux variants:

      On a Red Hat-based system:

      1. Open a terminal window and change to the root user.
      2. Enter the following commands:
        sysctl -w net.ipv6.conf.all.disable_ipv6=1
        sysctl -w net.ipv6.conf.default.disable_ipv6=1
        sysctl -w net.ipv6.conf.tun0.disable_ipv6=1
      3. To re-enable IPv6, enter these commands:
        sysctl -w net.ipv6.conf.all.disable_ipv6=0
        sysctl -w net.ipv6.conf.default.disable_ipv6=0
        sysctl -w net.ipv6.conf.tun0.disable_ipv6=0
        sysctl -p

      On Debian based distributions

      1. Open a terminal window and type this command:
        sudo nano /etc/sysctl.conf
      2. Add the following at the bottom of the file:
        net.ipv6.conf.all.disable_ipv6 = 1
        net.ipv6.conf.default.disable_ipv6 = 1
        net.ipv6.conf.lo.disable_ipv6 = 1
        net.ipv6.conf.tun0.disable_ipv6 = 1
      3. Save and close the file.
      4. Reboot the device.
      5. To re-enable IPv6, remove the above lines from /etc/sysctl.conf and reboot the device.

      After disabling IPV6, start the manual connection procedure as follows:

      1. Open the Terminal and enter the following command to install the OpenVPN client. You might be required to enter your system password.
        sudo apt-get install openvpn
      2. Enter the following command to go to the OpenVPN configuration directory;
        cd /etc/openvpn
      3. Download the OpenVPN configuration files with the command; sudo wgethttps://downloads.nordcdn.com/configs/archives/servers/ovpn.zip
      4. If you encounter ERROR: The certificate of `nordvpn.com’ is not trusted, use the following command to install the ca-certificates package
        sudo apt-get install ca-certificates
        Otherwise, go to the next step
      5. Use the following command to extract the downloaded ovpn.zip
        sudo unzip ovpn.zip
      6. Enter the directory containing the server configurations.
        They will be named either ovpn_udp or ovpn_tcp.
      7. To access the list of all available NordVPN servers, enter the following;
        ls -al
      8. Choose a server to connect to and start OpenVPN with the chosen configuration.
      9. Enter your NordVPN credentials, and the VPN will establish a connection.
      10. To disconnect, open Terminal and press Ctrl + C

      Android

      To troubleshoot NordVPN connectivity issues on Android, proceed as follows:

      Step 1: Configure the NordVPN app correctly by:

      • Uninstalling and reinstalling the app from Play Store.
      • Switching between UDP and TCP protocols.
      • Connecting to different servers.

      Step 2: Configure Firewall app, antivirus, and your Network settings.

      • Firewall: Ensure your firewall app is off when you want to use NordVPN. Firewall apps rely on the same VPN interface as NordVPN in Android. When one application is using this interface, no other application is allowed to use it.
      • Antivirus configurations: Add exceptions for the NordVPN app in your antivirus apps. Also, exclude NordVPN from power-saving options, sleeping options, and other optimizers and cleaners. This ensures it runs in the background hence no disconnections.
      • Reset your Android network settings:
        1. Open the device Settings, tap on General management, and select Reset.
        2. Tap Reset network settings and click on Reset settings.
        3. You will be required to unlock your phone (if you have a lock)
        4. Tap Reset settings again to reset all network settings.
        5. Reconnect to your network and activate your VPN.
      • Set the NordVPN smart DNS if the connectivity problem persists:
        1. Open the device Settings, tap on Connections and select Wi-Fi.
        2. Tap on the cog icon next to your current Wi-Fi network and click Advanced.
        3. Go to IP settings and change to Static.
        4. In the DNS 1 section, enter the following IP address: 103.86.96.100, and on DNS 2 section, enter 103.86.99.100.
        5. Tap on Save and disconnect and reconnect to the network.

      Our VPN for Android guide will help you find a VPN for Android. Check it out.

      iOS

      Use the following steps to troubleshoot NordVPN iOS connectivity issues:

      Step 1: Adjust the NordVPN app configurations correctly by:

      • Switching between UDP and TCP connection protocols.
      • Switching between various servers.
      • Uninstall and reinstall the NordVPN app.

      Step 2: Configure the NordVPN DNS addresses for Wi-Fi connection:

      1. Open the Settings app and select Wi-Fi.
      2. Tap on the “i” icon next to the network you want to change the DNS.
      3. Scroll down and tap Configure DNS and select Manual;
      4. Tap the ‘red minus‘ to remove the existing addresses:>/li>
      5. Tap Add Server and add these DNS addresses:
        103.86.96.100
        103.86.99.100
      6. Tap Save.

      Step 3: Reset your Wi-Fi network settings and reconnect again if the problem persists:

      1. Open the Settings app.
      2. Go to General > Reset and then Reset Network Settings.

      Note: This resets all cellular, VPN, APN, and Wi-Fi network settings and passwords you’ve used.

      Troubleshoot No Internet Access Once Connected to a VPN Server

      If you have a successful connection but no internet, try the following:

      • Restart your router and try reconnecting again.
      • Switch and test all the available VPN protocols; UDP, TCP, and NordLynx.
      • Temporarily disable your security software and try reconnecting.
      • Perform a Network flush using the VPN app as illustrated in the Windows fix.
      • Do a DNS change on the VPN app:
        1. Launch the VPN app and click on Settings.
        2. Go to Advanced.
        3. Enable Custom DNS settings.
        4. Click on Set DNS server address and enter 8.8.8.8
        5. Again, click on Set DNS server address and enter 8.8.4.4 on the second field.
        6. Try reconnecting again.

      Wrap up

      This guide will help you troubleshoot NordVPN connectivity issues. If you encounter new problems, let us know. We will try our best and find a fix for you.

      Overall, NordVPN is one of the best VPNs. It works on various devices such as desktops, iPhones, Android, Apple TV, and Roku. It’s great at unblocking content like Netflix, Hulu, and others. It has obfuscated servers and advanced settings such as a kill switch and split tunneling.

      NordVPN is a popular choice for streaming because it has a large network of servers and can unblock many popular streaming services.

      If you’re looking for a VPN to use for unblocking Netflix, NordVPN is definitely worth considering.

      Check out our guide on the best VPN for watching Netflix to learn more about NordVPN and other top VPNs for streaming.

      Tip: You can use a VPN to unblock restricted content such as Roobet and Draftkings. Our Roobet VPN and Draftkings VPN guides will show you how to use a VPN to unblock these services.

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      Tech and Cybersecurity Expert Justin is a cybersecurity expert with over 5 years of experience that stretches across various technological realms. He is a valued expert in cybersecurity, Cord-cutting, Cryptocurrency, Smartphones, How-tos and other related fields. Justin has written authoritative content for multiple Cybersecurity websites and blogs on matters regarding privacy and security. He also does pen test on tech products such as smartphone applications and websites. When he is not writing, Justin spends most of his time on the latest tech trends and Android Studio. Justin is also a degree holder in Information Systems Technology and Master of Computer Applications (M.C.A.), University of Adelaide.

      Justin Oyaro
      • Connect with the author:

      12 Comments

      Anonymous May 17, 2023 10:49 pm

      I purchased NordVPN during a promotion in November of 2022. Since then the service has continued to degrade to the point I was forced to remove the NordVPN application, in it’s entirety, from all three of my systems to return them to functionality. It failed to provide the advertised service on all 3 of these systems, in one way or another. When I informed the “Support Staff” via multiple emails (there is NO direct support number) of the issues I was having, the response was a repeated, “Please open the NordVPN application, then go to Settings, find the General tab in the menu and open it, then locate the Diagnostics option and click on Run Diagnostics Tool. Next, please select Collect Diagnostics. After the tool finishes, take note of the Ticket ID you get and refer it to us. This tool will gather information from your computer that will allow us to determine what could be causing the issues.” Never mind that had told them I was forced to uninstall the software, they continued to insist that I run requested “diagnostics” by reinstalling the software that caused the systems to malfunction, run the diagnostics, then uninstall NordVPN again in order to return the systems to network functionality, and then send the diagnostics to NordVPN. After already spending over 10 hours of troubleshooting I determined that it was not worth my time or effort to continue the relationship. Things to watch out with the NordVPN service. 1) They are adamant that after 30 days, they will not refund your purchase. Make SURE you do not make an initial purchase of over 30 days to make sure you can get out of the contract if you run into issues. I unfortunately purchased 2 years of service that is now worthless. I could not check every different web site I could possibly go to and then find out NordVPN was blocking it in order to determine total functionality. But that is what they demand you do in that intial 30 days. Just to document the issues I had: One system could not connect to a wireless network…error “can not connect to this network”…hard to do anything when you can’t even connect to the network; one system would not connect to several financial institutions (Chase being one of them), Google, Google searches, Bing searches, etc; and one system could not connect to Broadway Across America, online games (cause numerous WebGL errors), and again, various financial institutions.
      2) They insist that you do the troubleshooting for them. And while this is not unusual in today’s IT support model, it is REALLY hard when they do not have any direct telephone contacts available. Only via email. I attempted to work with their technicians via email, but to no avail. I also worked with website vendors, and all determined that NordVPN was the offending service. But if the information provided by NordVPN doesn’t work, they continue to go back to the “run diagnostics and send us the results”. Bottom line here is that you have to do the work for them and after losing more than 10 hours of my own time, I determined that it is not worth it.
      3) IF they are unable to resolve your issue directly, they can respond with “In exceptional and very limited cases, our Services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.” This is the response a Manager from NordVPN sent to me. A really nice disclaimer which basically says if their service is not able to work, it is not their fault and they don’t have to fix it. Your problem. The best advice I can give anyone considering NordVPN, is Buyer Beware!

      Steppy April 5, 2023 9:35 am

      Horrendous problems with connectivity. I have exchanged over 90 emails with Nord about this issue. They simply issue me with various “fixes” that simply don’t work. Some of these are going to be beyond the “Ordinary” guy who doesn’t posses the skills required to carry the fixes out. Surely, when you buy an item you have every right to expect it to work and if it doesn’t you get a refund or advice that doesn’t require, what to many will be a significant level of computer skills. Nord have repeatedly ignored or refused my request for a refund saying the time period has expired but I have been contacting them for over three months about this issue. In all honesty I simply cannot recommend.

      Tracey December 3, 2022 2:41 am

      When NordVPN is connected (no problem there), Websites will not open at all. I have to disconnect NordVPN and then web pages open fine. I have MacOS Ventura v13.0.1 using Safari and tested on Firefox as well. There are no error messages just blank web pages. Any solutions?

      H. Goindalf April 8, 2021 1:34 pm

      I did all of the instructions under “Linux Fix” — 3 times, very carefully in LinuxMint 20.1. I also did this in Linuxmint 19.3. In both instances I get “Please check your internet connection and try again.” when I issue command “sudo nordvpn login”. When I issue the command “sudo openvpn /etc/openvpn/ovpn_udp/us2957.nordvpn.com.udp.ovpn” it seems to be running, but the whatsmyip site says it hasn’t changed. When I go the the nordvpn site to check my ip, it says “USA”. Some sites are blocked in my location. They remain blocked even when nordvpn is running. They are not blocked when I run tor, of course. History: NordVPN was working for a while, then it quit–I think after a system software update. I followed the instrux in “Linux Fix”, and it worked. —until I rebooted the machine. Now all I get is that same error about checking the internet connection. Also, I did disable ipv6 according to the instructions on the nordvpn site. How can I fix this?

      Miklos Zoltan July 7, 2021 6:10 pm

      We have now updated the article with with latest 2021 information. Let me know if you managed to fix it.

      How to know if nordvpn is working

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