How to Cancel PureVPN in 2023: Get a Refund

I didn’t require the kill switch feature during my tests, as I never lost connection to the VPN, but it was good to know it was there to prevent my identifying information from exposure if I did.

How to cancel purevpn

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Мы зарегистрировали подозрительный трафик, исходящий из вашей сети. С помощью этой страницы мы сможем определить, что запросы отправляете именно вы, а не робот. Почему это могло произойти?

Эта страница отображается в тех случаях, когда автоматическими системами Google регистрируются исходящие из вашей сети запросы, которые нарушают Условия использования. Страница перестанет отображаться после того, как эти запросы прекратятся. До этого момента для использования служб Google необходимо проходить проверку по слову.

Источником запросов может служить вредоносное ПО, подключаемые модули браузера или скрипт, настроенный на автоматических рассылку запросов. Если вы используете общий доступ в Интернет, проблема может быть с компьютером с таким же IP-адресом, как у вас. Обратитесь к своему системному администратору. Подробнее.

Проверка по слову может также появляться, если вы вводите сложные запросы, обычно распространяемые автоматизированными системами, или же вводите запросы очень часто.

How to Cancel PureVPN in 2023: Get a Refund

How to Cancel PureVPN in 2023: Get a Refund

When I asked for a full refund after using PureVPN for 25 days, it stood by its money-back guarantee. It was really no hassle to get my money back, and it didn’t even matter that I used a deal to get the cheapest PureVPN plan.

PureVPN gives you a generous money-back guarantee to claim a refund if you’re not happy with the service — even on its cheaper plans. You need to answer a few questions, but overall it’s a straightforward process with a little perseverance.

Once you’ve canceled, it’s vital to stay protected online with today’s growing cyber threats. These alternative services have been thoroughly tested and may work better for you. All of them stand by their money-back guarantees.

Want the best VPN with a better zero-logs policy and even faster connections? ExpressVPN offers world-class security and online privacy, alongside lightning-fast speeds. You also have the opportunity to try ExpressVPN risk-free, thanks to the 30-day money-back guarantee.

Quick Guide: How to Cancel PureVPN and Get a Full Refund in 3 Easy Steps

  1. Log in. Start by signing in to the PureVPN website to access your account.
  2. Request a refund via live chat. You can access this 24/7. Ask the agent to cancel your subscription and issue a refund.
  3. Receive your money. Once confirmed, your money is refunded within 7 days.

Step-By-Step: How to Cancel PureVPN in 2023 and Get a Refund

To initiate your refund, you need to carry out these steps by contacting customer support on PureVPN’s live chat or email ticket system. I chose the live chat option, but both methods are quick to respond and easy to use.

Just remember to cancel your account and request your refund within PureVPN’s 31-day money-back guarantee period. This applies to all types of subscriptions — even its supercheap 7-day trial.

How to Request a Refund Via Live Chat

  1. Log In to Your PureVPN Account. You need to log in to your PureVPN account to access live chat and request your cancellation/refund.
    Image showing login screen for PureVPNTo access live chat and cancel, you need to be signed in
  2. Open Live Chat. Once logged in to your account, you’ll see the live chat button in the right-hand bottom corner.
    Image showing location of chat icon on PureVPNAfter logging in to your PureVPN account, you need to initiate a live chat session
  3. Request Your Cancellation and Refund. When you’re connected to a support agent, tell them that you’d like to cancel your account and request a refund.
    Image showing chat screen requesting a refundIt won’t take long once you’ve made your initial cancelation request
  4. Persevere. Although PureVPN says that they have a “No Questions Asked Refund Policy,” they do ask why you want to leave. They might also try to tempt you to stay with various offers. Be prepared to reiterate that you want to cancel your account and request a refund — sometimes more than once.
    Image showing questions on live chat before cancelingI was asked just a few quick questions before my account was canceled
  5. Await Your Refund. Your account has now been canceled and your refund request initiated. As you can see from the chat, you should receive your money back within 5 to 7 working days. I received a full refund after 6 days. Although no more money should come from your account, you can also cancel recurring payments with your bank to be extra careful.

How to Request a Refund Via Email

Alternatively, you can cancel your account and request your money back via email. Contact the support team directly at [email protected]. Remember to include a reason for your request to avoid them asking you again.

You will most likely find live chat quicker and easier, as you can answer their questions immediately.

Best Alternatives to PureVPN in 2023

1. ExpressVPN — High-End Privacy Features to Keep You Safe Online

Small assortment of technological devices compatible with ExpressVPN.

Editor’s Choice Editor’s Choice Try Risk-Free for 30 Days
Tested September 2023
Available on:
Windows Mac Android iOS
Chrome Router Smart TV More
Try ExpressVPN >

  • 3,000 servers in 94 countries
  • Lightning-fast speeds
  • RAM-based servers, unlike PureVPN
  • Accepts cryptocurrency, PureVPN doesn’t
  • 8 simultaneous connections
  • 30-day money-back guarantee
  • Works with: Netflix, Sony Crackle, HBO GO, Hulu, Vudu, BBC iPlayer, Amazon Prime Video
  • Compatible with: Windows, Android, iOS, macOS, Chrome, Linux, Firefox, routers

ExpressVPN Offer September 2023: For a limited time only, you can get an ExpressVPN subscription for up to 49% off ! Don’t miss out!

If you’re concerned about the accuracy of PureVPN’s no-log policy, try ExpressVPN instead. I delved into ExpressVPN’s small print to find out that it has a strict zero-logs policy. It doesn’t store any information about you at all besides your email address and payment information, so your browsing stays private. You can even pay with cryptocurrency if you want extra anonymity.

Your safety is backed by TrustedServer technology. ExpressVPN’s servers only run on RAM (that means it never stores any of your data on its hardware). Since RAM is wiped every time the server restarts, ExpressVPN is physically incapable of logging, keeping, or passing on any information about you or your usage. This is more secure than PureVPN, which uses standard servers.

I didn’t require the kill switch feature during my tests, as I never lost connection to the VPN, but it was good to know it was there to prevent my identifying information from exposure if I did.

All of ExpressVPN’s servers are ultra-fast. I ran speed tests on 7 different ExpressVPN servers with impressive results. On average, my connection dropped just 29% and I didn’t notice much difference from my base speed AU connection. Even the slowest speed I recorded — 22.46 Mbps on the manual connect UK server — is nearly 5 times faster than the speed you need to stream Netflix in HD.

I was able to stream Netflix, Amazon Prime Video, HBO GO, Hulu, and many other providers while connected to ExpressVPN – all with no buffering.

Connection Ping Download Upload
Base speed AU 4 ms 41.49 Mbps 18.64 Mbps
Quick connect AU server 25 ms 33.80 Mbps 16.17 Mbps
Quick connect US server 219 ms 30.00 Mbps 14.32 Mbps
Manual connect US server 260 ms 27.89 Mbps 13.29 Mbps
Quick connect UK server 308 ms 29.83 Mbps 14.03 Mbps
Manual connect UK server 320 ms 22.46 Mbps 12.49 Mbps
Quick connect FR server 300 ms 32.17 Mbps 14.30 Mbps
Quick connect BR server 363 ms 29.79 Mbps 1.94 Mbps

If you need help with any of ExpressVPN’s features, I found its 24/7 live chat team to be very knowledgeable when I asked a question. You can connect up to 8 devices to ExpressVPN at the same time and the support team can assist you with anything from installation to setup.

It’s a little bit on the pricier side, at $6.67/month. However, this is made up for with the regular discounts and freebies ExpressVPN offers. For example, I got 49% off and 3 months of extra service for free.

The trustworthy 30-day money-back guarantee has been tried-and-tested. I used the live chat to ask for a refund, and it was approved right away. There was no pressure to stay at all. It only took 3 days for the money to hit my credit card.