Flashrouters review

FlashRouters Reviews

Hasn’t replied to negative reviews

Flashrouters review

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FlashRouters Reviews

Tom was exceptional! He was so quick and professional. He took the time to explain what he was doing to someone who is pretty tech savvy himself and it was a fantastic experience. I definitely recommend this to others stick on flashing firmwares, especially for VPN or DD-WRT purposes.

Date of experience : September 07, 2023


Our 2022 Transparency Report has landed

Aug 30, 2023

The speed of response was terrific

The speed of response was terrific, and resulted in a solution to my issue faster than I could ever imagine.
I have nothing but praise for the quality of the service I received

Date of experience : August 30, 2023

Aug 19, 2023

Changed VPN Service on Flashrouter

I asked the Flashrouter team to assist with changing the VPN on my Flashrouter from Express VPN to Proton VPN. After a couple of e-mail exchanges and a few challenges with my router, I was able to remove the Express VPN configuration and add the Proton VPN. It seemed very difficult at first, but the Flashrouter support team stayed with me and guided me through the process. I am pleased with the assistance and patience exhibited while assisting me to resolve this issue.

Great support, thank you so much!

Date of experience : August 16, 2023

Aug 22, 2023

Password Help

In the past, I have received great service from the flash routers team members. I forgot the password on how to access my router and as always I was helped right away. This is the best service team, you can’t go wrong with Flashrouters Support!

Date of experience : August 22, 2023

Aug 29, 2023

Amazing service

Amazing service, super quick responses and was able to fix my issue right away.

Date of experience : August 28, 2023

Aug 8, 2023

Excellent service!

Excellent service!
Tom M. evaluated my issue and provided me with a solution and explanation of my router’s malfunction. The site’s instructions are clear and concise and the online chat is very convenient.
In addition, Tom M. followed up our chat/email to ensure I understood the instructions and that things were back to working order.
Happy to report that my router is working as intended again.

Date of experience : August 02, 2023

Jul 18, 2023

Decent router however you will not pay…

Decent router however you will not pay a final price as indicated in the website. In my case specifically I did order the aircove on the 19th of may 2023 and paid 224,39 EURO To my surprise on july 18th I am asked to pay FED Ex an extra 57,12 EURO (they even charge you an admistration fee of 12,60 Euros).
So in total the router ended up being 281.51 EURO so way too overpriced. It is better to shop elsewhere. For this price the router is defenetly not worth it.

Date of experience : July 18, 2023

Jul 28, 2023

Excellent support

My Asus RT-AC5300 configuration became messed up. FlashRouters pointed me to their on-line help for how to do a factory reset, reinstall their software, configure the router, and connect my VPN. Now everything is working as it should.

FlashRouters were very responsive and helpful. Would recommend.

Date of experience : July 28, 2023

Jul 11, 2023

Fantastic tech support

Their flashed routers hold up over time (I’ve had my Linksys 3200ACM over five years) and their tech support is top notch. They respond quickly and efficiently. I got the information needed to get my router back up and running (my VPN changed requirements and didn’t notify me but flashrouters.com fixed the issue extremely quickly). Would give them ten stars if I could.

Date of experience : July 10, 2023

Jul 7, 2023

Returning customer back with a smile!

I’m a Returning customer, and have only positive things to say about this independent tech company.

Setting up flashrouters can be a complicated process, especially if you’re a Linux user, but security is a must in our day in age. This company made it easy as possible to secure my network, making the chat/tech support always available. They even have a phone option that is easy to get ahold of.

Date of experience : July 06, 2023

Aug 10, 2023

These guys have really good customer…Great customer service!

These guys have really good customer service. Their service plan has come in handy as well. I recommend these guys to supply you a preloaded VPN router.

Date of experience : August 03, 2023

Jul 6, 2023

Support team absolutely great

The support team is absolutely great. The documentation does a decent job of documenting common issues but there are always things you encounter that are more specific to your setup. The support team is very knowledgeable and responsive both by email and chat within working hours. And they walk you through the steps you need to do based on your level of familiarity with the technology.

Date of experience : July 05, 2023

Jun 30, 2023

Quick response to support request

Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.

Date of experience : June 28, 2023

Jul 10, 2023

My ASUS with VPN encryption…

My ASUS with VPN encryption has worked extremely well for several years until we noticed the VPN was not working. Oh dear, what to do and after a little research decided to contact FlashRouters for assistance & guidance. Their response was amazingly quick and informative and despite my nervousness entering an environment outside my comfort zone soon found guidance given was extremely good and our ASUS is now fully operational.
The FlashRouter Team got back to me several times to make sure I was able to follow their guidance.
For me their service was easily accessible ., response times and content were excellent.
Thank you to all at the FlashRouter Help Desk.

Date of experience : July 10, 2023

Jun 28, 2023

FlashRouters to the rescue!

I’ve used a flashrouter for several years. It’s worked beautifully. My VPN provider changed their protocol for login this week, and I was unaware of the change. I reached out to FlashRouters for help in troubleshooting my inability to connect to VPN, and they quickly responded with step-by-step instruction for resolution. I’m now back up and running!

Date of experience : June 28, 2023

Jun 29, 2023

Seems a lot of people had the same…

Seems a lot of people had the same issue. NordVPN changed their procedure without letting their users know..
After trying to troubleshoot unsuccessful i submitted a ticket to flashrouters and got helped immediately. great customer support. BZ 🙂

Date of experience : June 29, 2023

Mar 10, 2023

I purchased a flash router configured…

I purchased a flash router configured for express vpn a few years ago.
This was basically plug and play and was very easy to set up.
In comparison setting up this new ASUS router has been a complete nightmare.

The so called support is just a clown show the left hand doesn’t know what the right hand is doing.
I had been assured that an iPad could be used for the TeamViewer meeting.
Then just before the meeting was due to start I am informed that I cannot use an iPad.
Furthermore the instructions for setting up the router are incomplete and vague and not specific to the router model I purchased

Date of experience : March 10, 2023

Jun 30, 2023

Longtime Customer

I have used my flashrouters for years and through multiple models/firmware updates/the recent nord issue, the people at tech support have always been quick and accurate in their responses. I’ve always been up and running within a day. 10/10

Date of experience : June 29, 2023

Dec 19, 2022

I’m having a horrible time

I’m having a horrible time. They charge my credit card and sent me notices saying that my payment didn’t go through and my coverage is cancelled. I emailed them repeatedly and all I get is spam responses. No actual human or anything understandable. I have no idea what is going on, and I cannot get help.

Date of experience : December 18, 2022

Aug 8, 2023

Customer service was great !!

Customer service was great . Quick responses through email !! Solved my issues Quickly . Would recommend

Date of experience : August 01, 2023

Company activitySee all

Hasn’t replied to negative reviews

Our 2022 Transparency Report has landed


About FlashRouters

Information written by the company

DD-WRT installed routers with VPN integration; upgraded by networking specialists. Enhanced security & privacy wireless routers upgraded with open-source firmware. Buy the best VPN WiFi routers from Linksys, Netgear, & Asus.


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    • Upper Saddle River
    • United States


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