Is Avast Safe to Use in 2023

Contents

With the publication of the VICE Motherboard article, and in the face of unanimous public disapproval, Avast finally shut down Jumpshot completely in February 2020. But for SafetyDetectives, and many others in the cybersecurity world, it was too little, too late. 7 years of secretly profiting off of user data makes this one of the largest ethical violations in antivirus software history.

Avast Scandal: Why We Stopped Recommending Avast & AVG

Avast and AVG no longer pose a threat to user privacy, meaning both products are 100% safe to use. Since closing down its data-aggregating subsidary, Jumpshot, Avast has undergone significant changes to ensure user privacy isn’t compromised. The company has earned certifications from data privacy advisors like TrustArc and works closely with other privacy experts, so you can rely on Avast and AVG to responsibly manage your data.

Our readers have been messaging us and asking why we’re still ranking Avast and AVG on our website, despite them being caught up in a serious scandal. Well, after a lot of consideration and back and forth between departments, we’ve decided to finally remove them from all of our lists.

Why? Because Avast — which also owns AVG — has been caught in a firestorm of controversy over the last several months regarding serious allegations of unethical business practices.

The Avast Online Security browser extension was deleted from Mozilla, Chrome, and Opera marketplaces in December 2019 after claims that it was gathering a suspicious amount of user data — not only every website visited, but also user location, search history, age, gender, social media identities, and even personal shipping information. Three months later, Avast shut down a subsidiary company, Jumpshot, in the wake of investigative reports documenting the sale of personal data from around 100 million users, all gained through improper user surveillance.

The SafetyDetectives team has carefully considered our decision to scrub Avast from our website over the next several weeks. At the end of the day, any company that faces such severe allegations has lost our faith and cannot receive our seal of approval.

Here’s How Avast Allegedly Spied on Its Users for the Last 7 Years

Wladimir Palant — the founder of Adblock Plus — was the first person to sound the alarm about Avast’s predatory practices. In October 2019, he posted the incriminating information to his blog with a detailed explanation of how he claims Avast was able to “transmit data that allows reconstructing your entire web browsing history and much of your browsing behavior.”

Essentially, Avast and AVG’s Online Security extensions were recording their users’ every click — documenting which websites were visited, when, and from where. While Avast claimed that data collection was a necessary part of the Online Security plugin, browser extensions from competing brands seemed to work fine without collecting and retaining such a large amount of personal information.

Then came the disclosure that this data was being sold to big corporate clients like Home Depot, Google, and Pepsi, through an Avast subsidiary called Jumpshot.

Avast Subsidiary Sold User Data For Millions of Dollars in Profit

In 2013, Avast acquired Jumpshot, a company that aggregated “anonymous” user data and sold that data to online businesses. Jumpshot’s public information was very vague, but they claimed to have obtained “clickstream data from 100 million online shoppers and 40 million app users”. The source of Jumpshot’s user data was the spyware embedded in Avast and AVG’s Online Security Browser extensions. Palant was a driving force behind this revelation, but the nail in Jumpshot’s coffin was this article by VICE Motherboard, published in early 2020. It lists out the corporations that purchased data from Jumpshot along with whistleblower testimony and leaked internal documents from Avast and Jumpshot. Jumpshot claimed that no “Personal Identifying Information” was included in the data they sold, but many experts were not convinced.

According to the investigation, Jumpshot’s data contained every click performed by Avast Online Security users along with time stamps (accurate to the millisecond), country, city, and zip code information from users’ IP addresses. The algorithm which was designed to censor specific data like email addresses and social media profiles was exposed by Palant to be seriously malfunctioning — whole shipment details from mail carriers, including names and home addresses, were included in data packets sold by Jumpshot.

US Senators and Investigative Journalists Held Avast Accountable

Oregon Senator Ron Wyden, a well-known proponent of cybersecurity, net neutrality, and digital privacy, called out Avast publicly in December 2019, stating on Twitter that, “Americans expect cybersecurity and privacy software to protect their data, not sell it to marketers. I’m looking into this troubling report about Avast and its failure to protect consumers’ data.”

Then, after being removed from the Chrome, Mozilla, and Opera web stores, Avast had the opportunity to abandon their privacy violating ways and start to act like a respectable cybersecurity company. They changed the privacy settings of the Online Security browser extension, which was returned to web stores at the end of December. However, as the VICE Motherboard exposé revealed, they simply moved their data collection to the main antivirus suite, embedding a data collection “opt-in” question during the installation process.

With the publication of the VICE Motherboard article, and in the face of unanimous public disapproval, Avast finally shut down Jumpshot completely in February 2020. But for SafetyDetectives, and many others in the cybersecurity world, it was too little, too late. 7 years of secretly profiting off of user data makes this one of the largest ethical violations in antivirus software history.

Why Ethical Violations by Antivirus Companies Are Especially Serious

Antivirus software is some of the most invasive software around. We give our antivirus software an unprecedented amount of access to our system — sensitive files, browsing history, financial information, and personal networks are all visible to our antivirus. We sign privacy policies and user agreements with the assumption that there isn’t deceptive language buried in all the legalese. But by violating their customer’s privacy in this way, Avast has corroded the relationship between users and antivirus products around the world. There are enough threats from hackers and invasive governments to worry about — antivirus providers should not be another threat to user security.

Jumpshot has been officially shut down, and Avast Online Security is back on Chrome and Mozilla web stores, with tighter privacy protections. But the fact remains that Avast was unethically profiting off of their users’ data for 7 years, and the only thing that stopped them was the citizen reportage of Wladimir Palant and the investigative journalists at VICE Motherboard. In our opinion, if independent professionals hadn’t rigorously documented these serious violations and notified the public, then Avast would still be running this scam. It’s even arguable that Avast only really considered changing their practices after a US Senator stepped up to confront them.

User Feedback Inspired Us to Remove Avast from SafetyDetectives

Here at SafetyDetectives, we’ve had other issues with Avast over the years — following a negative review, they actually pulled their advertising from our website. Still, we have always endeavored to bring you the best cybersecurity products on the internet, regardless of our business relationships with the companies that keep our site profitable. That’s why we continued to include Avast and AVG on our lists — we even kept them as our number 1 pick for the best antivirus for mobile devices:

Why Ethical Violations by Antivirus Companies Are Especially Serious

However, amid such glaring violations of user privacy which have been happening over the last 7 years, we can no longer continue to promote Avast or any of their subsidiaries (like AVG) on our site.

We’ve been considering a move like this for a long time. Even though a lot of top review sites continue promoting — and profiting from — Avast, we’ve been steadily moving them off of our lists for a while. The ultimate motivation for us was all of the feedback we received from our readers with messages like this: “After the data selling incident from AVAST, this software shouldn’t get any positive review or recommendation.”

Privacy infringements are a concern for anyone that believes in basic human rights. That’s why we think everyone benefits from a reliable antivirus software that guards against potential threats.

It isn’t always the easy or popular thing to do, but standing up to huge companies when they violate our rights is important. SafetyDetectives was founded with the intention of providing people around the globe with the tools to keep their data safe in the digital age — safe from hackers, unethical governments, and even predatory cybersecurity companies like Avast who have shown the world how little they care about their users.

Avast may have made its way back to several online stores, and while its vast clientele might disregard its ethical breaches, our SafetyDetectives team remains unwavering in our stance.

So, if you’re wondering why there’s no mention of Avast or AVG on our website, that’s why.

If you need an antivirus which won’t steal your data and sell it to Pepsi, I provided some recommendations below. You can also check out our list of the top antivirus software of 2023.

Best Avast Alternatives in 2023

Quick summary of the best Avast alternatives in 2023:

  • �� 1. Norton — Best antivirus on the market in 2023.
  • �� 2. Bitdefender — Best lightweight and feature-rich Avast alternative.
  • �� 3. Intego — Best Avast alternative for Mac users.

��1. Norton — Best Antivirus on the Market in 2023

Norton is the best antivirus on the market in 2023. It includes a powerful malware detection engine that performed perfectly in my tests, and it comes with an excellent range of additional features, including:

All of these features performed well in my tests, but I particularly like Norton’s firewall. It includes excellent protections that the built-in firewall on Windows lacks, such as the ability to hide open ports from attackers and to identify and block man-in-the-middle attacks. I tested Norton’s firewall by running several simulated exploit attacks against my Windows 11 computer, and it detected and blocked every attack — including attacks that the default firewall protections in Windows Defender allowed through.

I’m also really impressed with Norton’s dark web monitoring. Most dark web monitoring tools do little more than check for your information on publicly available databases, but Norton hires live agents who infiltrate the dark web to look for your personal information. My only complaint with Norton’s dark web monitoring is that it’s only available to users in the US, UK, Australia, New Zealand, and some European countries.

Also, if you’re in the US, Norton offers LifeLock plans that can monitor and protect you from data theft. These plans start from €93.73 / year and come with credit monitoring, up to 500 GB of cloud storage, up to $1M of identity theft reimbursement, and more.

For both US and non-US users, Norton offers several other internet security packages that start at €18.74 / year. Norton 360 Deluxe offers the best value for money, as it can protect up to 5 devices and includes every Norton feature (except those included in the LifeLock plans). You can try Norton’s plans with a generous 60-day money-back guarantee.

��2. Bitdefender — Best Lightweight & Feature-Rich Avast Alternative

Bitdefender has perfect malware detection rates and is one of the most feature-rich antiviruses on the market. It’s straightforward to use, it caught all malware samples during all of our stress-tests, and because its engine works in the cloud, it doesn’t cause any system slowdown during system scans.

Bitdefender’s wide range of features include:

If you’ve been a victim of data theft, you’ll appreciate Bitdefender’s secure web browser. It activates Bitdefender’s VPN and keeps your data private by stopping keyword trackers and hackers from viewing your screen. The secure web browser performed well in my tests — I couldn’t capture any screenshots while using it, and I could use a virtual keyboard that keyloggers can’t track to enter personal information. My only complaint is that web pages loaded a little more slowly, so I would only recommend using the secure web browser if you’re viewing sensitive pages or entering personal information.

I also really like Bitdefender’s password manager, which uses 256-bit AES encryption to store your passwords in a super secure vault that hackers can’t infiltrate. It has some great features, such as a password generator that can automatically create strong passwords and a password auto-filler that automatically logs you into your stored accounts. However, while Bitdefender’s password manager is one of the better antivirus-bundled password managers, it still isn’t as good as a standalone product like 1Password, which allows for password sharing and customizable password vaults.

Bitdefender comes with several different plans that start from €14.05 / year and are all available on a 30-day money-back guarantee. I really like Bitdefender Total Security, which is cheaper than most competitors and includes every Bitdefender feature and can cover up to 5 devices. The only downside is that it imposes a 200 MB data cap on Bitdefender’s VPN, but you can to upgrade to Bitdefender Premium Security to remove that limit.

��3. Intego — Best Avast Alternative for Mac Users

Intego is the best antivirus for macOS. Its malware scanner has excellent detection rates and can quickly scan your computer, external drive, and iOS devices for any threats. I like how it uses a caching system, so if you need to scan your device a second or third time, you can do so super quickly.

Intego comes with some excellent security features, which include:

Unfortunately, Intego lacks any tools to directly protect you from data theft, but it does include some tools to reduce the chances of it happening. For example, Intego has an advanced firewall that can alert you when apps try to connect to the internet, allowing you to easily block unrecognized connections. Intego can also detect whether you’re on a home or public network and adjust its protections accordingly, preventing cybercriminals from intercepting and stealing your data in places such as coffee shops.

Although it’s only available on a separate subscription, Intego also offers a good VPN. It shares the same servers as Private Internet Access (PIA), one of the best VPNs in 2023, and runs really fast. While connected to Intego’s VPN, I barely noticed a difference in my internet speeds. The VPN also comes with several advanced features, such as split-tunneling, which allows you to choose which applications run through the VPN and which don’t. In other words, you can easily protect sensitive data from data theft while not having to rely on Intego’s VPN for all your online activities.

Intego comes with a few plans starting from €1.57 / month, but I really like Mac Premium Bundle X9. It includes every Intego feature (except for the VPN) and offers coverage on 1, 3, or 5 Macs — which is ideal if you want to cover multiple machines in your household. You can try Intego with a 30-day money-back guarantee.

Is Avast Safe to Use in 2023?

Avast solutions have a pretty good reputation, but a handful of incidents call their safety into question. Read on to learn whether Avast can be trusted.

Avast solutions have a pretty good reputation, but a handful of incidents call their safety into question. Read on to learn whether Avast can be trusted.

Kaspersky Team

  • December 7, 2022
  • Now part of the multinational company Gen Digital, Avast has reputation for making effective security solutions to combat viruses and other threats. But how safe and reliable are they? In this post we examine why some users are suspicious of Avast, and whether you can still trust this developer’s products.

    Is Avast safe?

    Avast solutions are popular with millions of users worldwide. Independent experts rate them highly too: in the SE Labs test for Q2 2022, for instance, Avast software detected 98% of threats — only slightly worse than both Kaspersky and McAfee, which shared the top spot (100% of threats). That said, over the years Avast has had its fair share of unpleasant incidents, which make many users and experts question how safe their products really are.

    Avast security issues

    Avast has let its users down many a time. In 2017, more than two million people downloaded a malware-infected version of CCleaner — one of the company’s solutions.

    Even more unfortunate for Avast was 2019. That year, the company reported that its internal network had been compromised by intruders, whose goal was most likely gaining access to that selfsame CCleaner. But the company’s problems in 2019 didn’t end there. A short while later, independent experts revealed that Avast browser extensions collect users’ data without their knowledge — far more than is necessary for protection.

    And in the beginning of 2020 it was reported that Avast was sharing users’ data with its subsidiary, Jumpshot, which then sold it to large corporations.

    To work effectively, antivirus software needs full access to the given device and its operating system (otherwise it cannot detect and neutralize viruses and other threats). It also has to be in constant contact with the servers to keep the databases up to date. Thus, when choosing an antivirus, it’s important to pay attention to its reputation.

    Once installed, Avast has access to huge amounts of user data. And while to date there’s no evidence of unscrupulous behavior on the company’s part or insecurity of its products, more than a few incidents over the years may make users wonder if Avast solutions can be trusted.

    Malicious code in CCleaner

    In July 2017, Avast bought the British company Piriform, developer of the above-mentioned CCleaner — a popular PC optimization and maintenance solution with a total of two billion downloads (as of 2016).

    Shortly afterward, on August 15 and 24, new versions of the product were released: CCleaner 5.33.6162 and CCleaner Cloud 1.7.0.3191. And as early as September, Cisco Talos and Morphisec experts found malicious code in the installers of this software. The infected solutions were signed with valid digital certificates and hosted directly on the official CCleaner server.

    Further investigation showed the attack to be sophisticated, and consisting of at least three stages. In stage one, the infected CCleaner was downloaded by more than two million users. Next, a script running on the command-and-control server selected devices with domain names that suggested their owners work for large IT companies. This way, in stage two, 40 computers were selected. From these 40 devices, the cybercriminals (probably manually this time) picked out the four targets of most interest to them.

    Stage three: on these four devices they then installed a modified version of ShadowPad. This malware covertly gave the attackers remote control over their victims’ devices. Experts later suggested that the Chinese group Axiom (aka APT17) was behind the attack.

    What’s important to mention is that the first traces of cybercriminal activity on Piriform’s servers date back to April 2017, three months before it was acquired by Avast. After the attack was detected, Avast promptly released an update for the utility, revoked the malicious version’s certificate, and contacted everyone affected by stage two of the attack.

    Attack through a neglected VPN

    In May 2019, unknown criminals infiltrated Avast’s internal network using a temporary VPN profile that didn’t have two-factor authentication. Four months later, Avast’s experts detected suspicious activity in the corporate network and sounded the alarm.

    The company immediately contacted law enforcement and launched an investigation. It was revealed that the cybercriminals had tried to connect to the company’s network through a VPN using the (presumably stolen) credentials of different users. The compromised account that eventually delivered access to the network lacked domain administrator privileges, but the intruders were able to elevate their rights to that level.

    On the back of the investigation, Avast pointed the finger at CCleaner as the likely target — as it had been two years earlier. And it turned out that the repeat attack had been made possible by the temporary VPN profile having been “left active by mistake”.

    Avast suspended the release of CCleaner updates after detection of the attack. A little less than a month later, the company released a “clean” update of the solution signed with a new certificate, and revoked the certificate used for signing previous versions. Avast claims that no harm was caused to users as a result of the incident.

    Overly curious extensions

    Unfortunately, Avast has suffered some unpleasant incidents in relation not only to security, but also to user data privacy. In 2019, cybersecurity expert Vladimir Palant argued that Avast Online Security, Avast SafePrice, as well as AVG Online Security and AVG SafePrice extensions (made by another Czech antivirus developer bought by Avast several years earlier) collect and forward to the company’s servers volumes of data about users’ online activity that were clearly way over and above what is needed.

    The information collected by the company was sufficient to determine which sites users visited and what they searched for online. Palant also reported that this data could be used to establish how much time users spent viewing a site, what they clicked on, and when they switched to another browser window.

    Palant’s revelation provoked much public outcry, leading to Avast extensions being removed from the Chrome, Opera, and Firefox official stores as a result. However, after the company started warning users about its data harvesting, and significantly reduced the amount of information it collected, Avast extensions were allowed back into the stores.

    Sale of user data

    In early 2020, Avast found itself at the heart of another scandal related to user data privacy. This time, a joint investigation by PCMag and Motherboard based on documents leaked online accused Avast of harvesting users’ browser history and selling it on to large corporations through its subsidiary Jumpshot.

    The “user dossiers” seen by PC Mag and Motherboard included:

    • Google search history;
    • Google Maps search history (locations, GPS coordinates);
    • YouTube videos;
    • Porn site visits.

    Also the date and time of users’ visits to sites like YouPorn and PornHub could be determined using the collected data, and in some cases even search-keywords and videos watched.

    PC Mag noted that the collected data contained neither names, e-mails, nor IP addresses. However, each user was assigned an ID, which was retained until Avast was removed from their device. Armed with this ID and the data sold by Jumpshot, large corporations like Amazon could easily de-anonymize users.

    The scandal wiped 9% off Avast’s share price. To its credit, the company accepted it was in the wrong and announced the closure of Jumpshot.

    What is Avast Premium Antivirus?

    Avast Premium Antivirus is a cybersecurity solution developed by Avast, which is headquartered in Prague, the Czech Republic. As the name would suggest, Avast Premium Antivirus offers users , as well as all-round security. Avast Premium Antivirus is designed to remove malware, defend against ransomware, and block hacking attempts on Windows, Mac, Android, and iOS devices.

    About Avast

    Avast was founded in 1988 in Czechoslovakia by Pavel Baudiš and Eduard Kučera. Over its 30-year-plus history, it has grown into one of the largest players in the antivirus market. Avast solutions regularly receive awards from independent industry expert companies.

    Avast at a glance:

    Industry Information technology, antivirus software
    Founded Prague, Czechoslovakia, 1988
    Founders Eduard Kučera
    Pavel Baudiš
    Notable products Avast Free Antivirus
    Avast Premium Antivirus
    Avast Ultimate
    Historical events 1991 — The company Awil is transformed from a cooperative into a partnership
    2010 — Awil is renamed Avast
    2016 — Avast acquires AVG
    2017 — Avast acquires Piriform (developer of CCleaner)
    2018 — Avast floats on the London Stock Exchange
    2022 — Avast merges with NortonLifeLock

    Can Avast be trusted?

    Avast products are generally held in high esteem: they perform well in independent tests and effectively neutralize threats. Unfortunately, however, a string of unpleasant incidents has left a question mark hanging over the company. Some experts have even gone so far as to stop recommending it.

    For its part, Avast has stated that all the above-mentioned issues have been fixed. Currently there’s no information of any security risk associated with use of its products.

    However, if you’re not quite ready to take a leap of faith, you could always choose a top-quality alternative — for example, from Kaspersky, a company with deep understanding of the current cybersecurity landscape.

    Choose security software you can truly trust

    Kaspersky has always championed cybersecurity without borders. Our products detect and neutralize threats of any origin. Kaspersky experts continuously monitor the security landscape, find and investigate new threats, and share their findings with clients and competitors alike.

    We do not collect user data beyond what is necessary for protection. As part of our Global Transparency Initiative, Kaspersky has opened a network of Transparency Centers to provide partners and clients with information about how we handle user data. The Centers also allow our partners and clients to verify that Kaspersky solutions contain no hidden or malicious functionality.

    Kaspersky products regularly take first place in independent tests. More than 400 million users and counting place their trust in us, and numerous independent audits continue to prove the effectiveness of our solutions against all kinds of threats.

    Avast Customer Service

    Avast customer service is ranked #886 out of the 1022 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.41 out of a possible 200 based upon 496 ratings. This score rates Avast customer service and customer support as Terrible .

    NEGATIVE Comments

    491 Negative Comments out of 496 Total Comments is 98.99%.

    POSITIVE Comments

    5 Positive Comments out of 496 Total Comments is 1.01%.

    Issue Resolution

    Reachability

    Cancellation

    Friendliness

    Product Knowledge

    Avast

    • 21.41 Overall Rating
      (out of 200 possible)
    • 491 negative comments (98.99%)
    • 5 positive comments (1.01%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 2.3 Reachability
    • 1.2 Cancellation
    • 3.0 Friendliness
    • 2.4 Product Knowledge

    Viewing Avast customer service complaints 1 – 25 out of 491

    Sep

    Posted by Jackthelad

    9/17/23 11:40PM

    Password reset link was never received even though I am a premium member.Their response times are pathetic. still waiting after 3 days. Have cancelled my card so they can get stuffed there won’t be any return to them. 30 years of experience, expect more professionalism and responsiveness. Not going to be renewing. I know when to cut my losses, it is clear that AVAST is hell-bent on winning the race to the bottom to become the worse customer experience ever!

    Aug

    Posted by chezchen

    8/16/23 2:34PM

    The worst part of the generally-acknowledged appalling customer service from Avast is their insulting of the intelligence of the customer. I tried to change the payment method for my automatically-renewed subscription, easily done in 60 seconds with any other agency. I am now several hours in, with no end in sight. I discovered by the website that I am not able to do this online. So I called them and got a series of useless responses from their computer voice. So I tried e-mailing and got a patronizing and obviously templated e-mail response, telling me to do it online! For shame.

    Aug

    Posted by Geezer

    8/10/23 9:22AM

    The product is good & technical service is great. It was not in the past. Renewals & account information is horrid. I received a notice saying my account would be automatically renewed. It wasn’t. I was on hold for 25 minutes waiting to talk to a rep. I renewed on line for less money than my renewal was going to cost.

    Jul

    Posted by Anonymous

    7/10/23 10:17AM

    Never ordered the software, never authorized reoccurring charges, fraudulent business.

    Jul

    Posted by no idea

    7/9/23 11:44AM

    Dreadful! I hve just succeeded in stopping 2 auto renewal devices from screwing money from my elderly disabled relative, Their website is useless asking for a password she has never had, and when I folded the suggested route they said she had no account -despite sending her renewal confirmations at that address. I finally got through to their support by phone, and to be fair, the lady was very professional. We have never needed avast, we use Linux -I suspect it would not even run!

    Jun

    Posted by GmaJo

    6/15/23 8:57AM

    After contacting for a refund since my computer has been broken for about a year, I was told that I requested too late. even tho they could see that there services have not been used or activated. Very unhelpful and
    I am just out 80 bucks for nothing.
    I canceled and removed my info from their site. I would not recommend them for anything! Very dissatisfied!

    Feb

    Posted by Don’t say no

    2/16/23 12:07PM

    Avast dumped an advert for VPN covering my screen and the X top right will not delete it. Spoke to a human but when I asked how to get rid of the advert he put the phone down. There are no options for escaping crap they dump on peeps unr3equested. F awful AVOID. 1

    Jun

    Posted by b

    6/4/22 11:22AM

    What a fraudulent outfit! Unable to stop automatic billings for services we do not want. Been waiting almost 4 months for refund that was promised within 7 days. Customer service does not exist. How do I make them go away?

    Jun

    Posted by Anonymous

    6/2/22 8:07AM

    We have had £62.99 taken out of our account on the 2nd June. We haven’t had avast for years. I believe the same thing happened last year. Impossible to contact them. We have no account to go into and 2 phone numbers shown online do not connect

    Apr

    Posted by fred

    4/2/22 1:05AM

    Avast extends subscriptions automatically without consent and makes unauthorized credit card charges. Upon e-mail complaints they confirm the end of subcription but keep charging anyway, even when the credit card company rejects these charges. This goes on since three years. There is clearly system behind this and it makes the company a fraudulent one.

    Feb

    Posted by Anonymous

    2/19/22 11:19AM

    Avast is a highly deceptive site. Billings are inconsistent and done without authorization. Customer service does not exist. Annoying pop-ups. Total scam outfit.

    Sep

    Posted by Anonymous

    9/22/20 6:38AM

    Avast in August 2020 they charged to my credit card they have on file $69,00 that I did not authorize. I quit using their service 4 years ago. They will not cancel the charge.

    Sep

    Posted by Anonymous

    9/5/20 1:33AM

    Purchased Avast driver updater but because I either did not get the verification number or somehow lost it I have a program I can not use. otherwise the virus protector works well. your numbers are not working numbers..how can I reach and get my verification number. I will not buy again next year due to unable to reach you and a program I needed but cannot use. annoying!

    Jun

    Posted by Anonymous

    6/25/20 11:27AM

    We renewed our Avast in Early May – Their program automatically updated causing all of my Microsoft Office programs to stop working. After our computer tech spent 1/2 a day fixing this issue, Avast tells me that we are beyond their 30-day return policy. Their update conveniently occurred exactly 1-week following 30-days. This is just another way for them to scam people out of money. I have uninstalled Avast from every computer in my office and will NEVER use any of their products again. Such a scam!!

    Sep

    Posted by Anonymous

    9/6/19 12:23PM

    I will be calling the police today because of a multiple fraud charge that I surely am not authorizing to do

    Apr

    Posted by Anonymous

    4/27/18 7:54AM

    Worst compay to deal with. Cannot get anyone on these numbers to help with refund can not get money back.

    Apr

    Posted by koketito

    4/14/18 5:17PM

    I do not recommend the Avast program. Customer service is the worst. I cancelled Avast Cleanup premium before the 60 day trial ended and they have charged me 3 times; eventhough
    they send me and email confirming that the automatic renewal was off.

    Apr

    Posted by [email protected]

    4/3/18 2:30PM

    I need someone to call my phone number I bought your address it screwed up my computer I took it off so please call me because getting in touch with you people is impossible if I knew this I never would have tried it

    Mar

    Posted by Patricia

    3/23/18 5:38AM

    Your customer support stinks! I want to talk to someone and I can’t! I was promised a refund, got 2 emails about a refund and have not received it. I’m beginning to think this company is a sham!

    Mar

    Posted by Anonymous

    3/8/18 11:41AM

    you are charging me for a computer I do not have anymore. why do you not answer the phone

    Feb

    Posted by Anonymous

    2/27/18 12:17PM

    the after sales services are not up to the mark or said conveyed otherwise.much disappointed

    Dec

    Posted by RHA36

    12/22/17 6:56AM

    After an Avast update, I got up messages “you are not protected” and “this is really embarassing..Avast failed to load.” I tried to reload and it wouldn’t work. I tried rebooting and it wouldn’t work. I called 844.340.9251 and got someone somewhere who was TOTALLY USELESS. He had no clue what I was talking about and babbled jibberish about what I could try. I told him he was useless and hung up. WHY DO YOU HAVE THIS KIND OF NON-SUPPORT LISTED? I ended up Googling the problem, then tried “repair” with a reboot and that worked. Lots of trouble for no good reason.

    Dec

    Posted by Anonymous

    12/11/17 4:41PM

    Cancelled service 3 years ago. Was debited for it last year. refunded, and was assured it was cancelled. Was debited again this week without authorization.
    The “floor manager” at the customer service ph # says the only way to get my money back is to allow him to log onto my computer. This is not the computer on which I had service.
    This is theft. Considering prosecution. is it worth it for my $64.19?

    Oct

    Posted by mtrowan

    10/27/17 9:59AM

    You charged my credit card for a product that I did NOT order. I have tried for several months to get my card credited with no luck! I talk with your technical department and am told billing does not have a contact phone number. I have been given a ticket number and told I would receive an email. this happens each time I call but I STILL have had no contact from avast. I think its time for some legal action to be taken with this shameful company.

    Aug

    Posted by Anonymous

    8/10/17 2:19PM

    My name is Jerry Scoggins. I have used Avast for years. My renewal for one year for 49.99 was paid for on July 22,2017. Then I wondered why I was charged 64.56 in June 22,2017. Of course, Avast prevents customers from talking to an agent. THIS WILL BE MY LAST TIME USING AVAST,IF I CAN’T ASK A LIVE PERSON ABOUT MY ACCOUNT. GOODBYE AVAST. MAYBE ANTIVIRUS MADE IN AMERICA,NOT EAST EUROPE!

    Jun

    Posted by Scarp

    6/30/16 3:51PM

    Avast has been a lifesaver. With Avast Total Support, I have never waited longer than a minute to get through to a live technician, whose native tongue is English and who has been a whiz at figuring out the problem, and then fixing it. I’ve had to call them several times over the year, and never had any experiences like described in these complaints. Recently, serious problems began, primarily dropped connection, then inability to reconnect for hours, which could have been malware or virus related (but scans said system was clean) or hardware failures (computer or ISP modem, or ISP engineering issues. Avast Total Support tech told me in a minute it was an ISP engineering failure. ISP said it was computer hardware problem. Lenovo Help was useless; ISP insisted it wasn’t their problem. This went on for 3 days, with a number of techs (not AVAST) attempting to figure out the problem. In the end, it took the Avast tech talking to the ISP engineer to get the issue fixed. It was ISP engineering’s failure. Don’t tell me Avast’s techs are not helpful or that Avast is a scam operation. Some of you people complaining have been dealing with the fake Avast imitation sites. you should learn to tell the difference before complaining. The real Avast customer service is phenomenal, and the techs top notch. It’s the best money I ever spent on my computer.

    Aug

    Posted by Anonymous

    8/11/15 1:29PM

    I spoke with Steven from Costa Rica, he fix all my issues know my computer is running great, thank you Steven.