Avast itunes problems

Diving Log Blog

Click on “Web & Email”

Avast Security & Privacy 4+

I was traumatized from System Mechanic/iolo customer service and thankfully they gave me a refund for my entire account so I can switch. They tried to take control of my computer through remote session, would not let me move my mouse to cancel the session and tried to sell me $240 for several years of live tech. Would not listen to me when I said no several times. I was done. Found out avast had everything an antivirus software needs and decided to buy it. I had some trouble setting up a feature so I called customer service. They are fantastic. They didn’t even try to sell me another product and helped me fix my issue. I am buying everything they have on all my devices.

Developer Response ,

Thank you very much for using our app on multiple devices. We will be doing our best to protect them all. David* Avast

buggy boo 2012 , 07/28/2023

Internet problems after app

so I love this app it really helped my phone because I clicked on a wrong link and it said I had multiple viruses in my phone so my mom told me to get this app on my phone because I used to have it in and it confirmed that I have no viruses and it helped me secure my phone but now I have the Internet VPN on my phone and it makes my Internet so much slower and it is not good because I also have avast on my laptop, which I do my school on because I am homeschooled and it makes it both of my devices internets very slow, which won’t work. my mom also has avast on all her devices and she works from home so avast if you can, please fix this Internet problem, me and my family will be able to continue using your app to secure our devices but if we don’t start seeing change we will have to find a different app as our Internet is not working any more.

Developer Response ,

Hello, this sounds very unusual issue. Our app normally does not slow down anything. Could you please contact us by form:

Just describe your problem again and specify what device you have (or add any useful information).

talking artist of Golden River , 05/13/2023

Great app.

I think it is this is a great app, especially because of the fact that it is very accessible. I am someone who uses voiceover, which is a screen reader that Apple has built into all of their products, and this app is very accessible with this program. however, there is one thing that I think should be changed. I know that the developers make their money by developing these apps, but I think that there should be a free version of the app, where all of the features are accessible because of the fact that some people may not be able to afford the premium, but should still get all the features. otherwise, great app, and thank you to the developers for developing this app.

Developer Response ,

Hi, we find it fair to offer top quality protection for free and more advanced features for a little fee. Thanks for understanding. David*Avast

App Privacy

The developer, AVAST Software , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


Seller AVAST Software a.s.
Size 66.8 MB

Compatibility iPhone Requires iOS 14.0 or later. iPad Requires iPadOS 14.0 or later. iPod touch Requires iOS 14.0 or later.

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Diving Log Blog

If the iOS synchronization does not work or suddenly stopped working, there are some common issues and solutions which you can try before contacting the support:

  1. Make sure you’ve installed either iTunes or Bonjour from the Apple website. iTunes installed from the Windows Store does not work for synchronization, please download and install it from the Apple website.
  2. Disable temporarily your firewall. A lot of firewall products block the communication between the iOS Dive Log and Diving Log on Windows. Especially Avast and AVG (see below) is causing problems and you have disable it during synchronization like that:
    1. Open Avast
    2. Click on “Settings”
    3. Click on “Active Protection”
    4. Click on the “On/Off” switch next to “Web Shield”
    5. Choose the appropriate item from the menu that appears (Stop for 10 minutes, Stop permanently, etc.)

    Disable Avast Web Shield

    Disable Avast Web Shield

    If you’re running AVG, you have to disable Web Shield like that:

    Click on “Web & Email”

    Click on “Web Shield”

    Disable Web Shield temporarily during sync

    Fix: Antivirus blocking iTunes on Windows 10/11

    Fix the issue when antivirus blocks iTunes in Windows 10

    Securing your Windows 10 system with a specialized third-party antivirus solution is more than recommended, but when these security programs are interfering with the built-in functionality of your personal apps, you must find the best way in which to resolve software conflict.

    The goal is to fix the issues caused by the security features without disabling the actual security engine.

    In that matter, we can bring into our debate the iTunes example. Apparently, users reported that certain antivirus programs are blocking iTunes, which means that the Apple software is perceived as a potential security breach.

    Well, we all know that we can safely use iTunes on our Windows 10 devices, so we are dealing with a Firewall false positive, or with a Firewall misinterpretation.

    Antivirus blocking iTunes: what to do first

    Anyway, before rushing to conclusions, you need to make sure that iTunes is indeed blocked by your antivirus, as there might be other problems in the middle of this situation.

    Thus, the first thing you should do is to temporarily disable the Firewall protection (also, you can temporarily turn off the antivirus protection).

    Then, initiate a system reboot and run iTunes. If the software is now running without problems it means that it was previously blocked by your security solution; otherwise, you should look for answers somewhere else.

    Turn your security protection back on. Afterward, follow the next troubleshooting steps and learn how to add a Firewall exception for iTunes. That’s how you can manage to enable iTunes full functionality while still using your antivirus software.

    Note: the steps from below are explained for the most common antivirus platforms that are currently available for the Windows 10 system.